Management of personal information

The IST expects its employees who handle personal information to respect the confidentiality of customer and other contact information. We regard privacy seriously and will take appropriate action in response to breaches of the obligations imposed by the NPPs.

Updating personal information that the IST holds about you

We endeavour to ensure that the personal information it holds is accurate, complete and up-to-date. Please Contact Us if you believe that the information the IST holds about you requires changing or becomes out-of-date.

You may have a right to access personal information we hold about you

Under the NPPs, you may be able to obtain a copy of any personal information which the IST holds about you. The NPP’s provide some exceptions to your rights in this regard, for example we will not provide information when this would have unreasonable impact upon the privacy of others. To make a request to access this information, please contact us in writing. The IST will require you to verify your identity and to specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

Contact Us if you have any privacy-related questions.